STARTING

OK, let's get down to business.

Right, can we start, please?

SETTING OBJECTIVES

The purpose of this meeting is ...

The aims of this meeting are...

ASKING FOR REACTIONS

How do you feel about... ?

What do you think ...?

DEALING WITH INTERRUPTIONS

Could you let him finish, please ?

Could you just hang on a moment, please?

SPEEDING UP

I think we should move on now.

Can we come back to that?

SLOWING DOWN

Hold on, we need to look at this in more detail.

I think we should discuss this a bit more.

SUMMERISING

OK, let's go over what we've agreed.

Right, to sum up then...

ANSWERING THE PHONE

Hello, Carla Rodriguez speaking.

Good morning. Tiger Ltd.

MAKING CONTACT

I'd like to speak to Martin Krause, please.

Could I have the sales department, please?

INDENTIFYING YOURSELF

This is / My name' s Karin Nordby.

Karin Nodby speaing.

STATING YOUR PURPOSE

I'm calling about...

The reason I'm calling is ...

MARKING ARRANGEMENTS

Could we meet on Monday at 11:00?

How / What about June 12th?

Is 9:30 convenient / OK?

RESPONDING

That's fine / OK for me.

Sorry, I can't make it then.

No, problem.

CLOSING

Good. So, I'll see you on the 8th.

Thank you. Goodbye.

Right./ OK, then.

That's great, I'll see you...

CHANGING ARRANGEMENTS

I'm afaid I can't come on Friday. I'm very busy that day.

I'm sorry, I can't make it on Tuesday. I've got something on that morning.

We've got an appointment for ten o'clock, but I'm afraid something's come up.

Could you fix another time?

ASKING FOR OPINIONS

How do you feel about that?

What do you think?

What's your veiw?

GIVING OPINIONS

I think / I don't think

That's a good idea.

In my opinion, we need new products.

AGREEING

That's true.

I agree.

Absolutely.

Exactly.

I think so, too.

DISAGREEING

I see / know what you meen, but I think there's a problem.

I'm not so sure.

Maybe, but that's not enough.

MAKING SUGEESTION

I think we should reduce our prices.

How about a special promotion?

Why don't we talk to the big stores?

Maybe / Perhaps we could offer incentives.