ANSWERING THE PHONE

Hello, Carla Rodriguez speaking.

Good morning. Tiger Ltd.

MAKING CONTACT

I'd like to speak to Martin Krause, please.

Could I have the sales department, please?

INDENTIFYING YOURSELF

This is / My name' s Karin Nordby.

Karin Nodby speaing.

STATING YOUR PURPOSE

I'm calling about...

The reason I'm calling is ...

MARKING ARRANGEMENTS

Could we meet on Monday at 11:00?

How / What about June 12th?

Is 9:30 convenient / OK?

RESPONDING

That's fine / OK for me.

Sorry, I can't make it then.

No, problem.

CLOSING

Good. So, I'll see you on the 8th.

Thank you. Goodbye.

Right./ OK, then.

That's great, I'll see you...

CHANGING ARRANGEMENTS

I'm afaid I can't come on Friday. I'm very busy that day.

I'm sorry, I can't make it on Tuesday. I've got something on that morning.

We've got an appointment for ten o'clock, but I'm afraid something's come up.

Could you fix another time?